REG: DO AND DON’T
It has been observed that in some branches field
functionaries are not properly conversant with bancmate software resultantly
branch working put at a halt due to malfunctioning and improper use of menu
options by the staff. For the
convenience of the branches, we have summed up here certain most commonly asked
questions along with their solutions. A list of DO and DON’T is also prepared
and given hereunder for the guidance of the branches.
FREQUENTLY
ASKED QUESTIONS
1.
User is already login:
Main
menu > User and designation > Unlock user
Remember
not to unlock all other working users as the system will show all the login
users. Select the particular user to be logged out and save.
2.
Bancmate exe has generate errors:
No
solution available, but following precautions be taken:
a)
While opening a/c please fill Introduction immediately after filling the
name of the account holder.
b)
Don’t invoke help option as help is not available.
c)
While printing let the system finish its job
d)
Do not try to view reports in Main menu> Reports, this menu is for
printing reports.
3.
ServernotFound:
a) If on Node:
1.
Restrat the node by clicking on Start button on the desktop,
Select
Shutdown option and select restart from the window.
-2-
IF
NOT SOLVED:
2. Check for
networking cable and see that it is properly attached and there is light
flickering at its one end connected to Node/PC.
Detach and attach the data cable after cleaning it with air. And restart the
Node/Pc.
b) If on Server:
1. Logout all the users.
2. Restrat the server by clicking on Start button on the desktop,
Select Shutdown option and select restart from the
window box.
In case the problem persists check the data cabling box. Switch off and
on the power button below the data cabling box erected on the wall and restart
your server and nodes.
4.
Someone
else is working in the account:
logout all the users from all the nodes, restart server and after restart
immediately go to the following option on the server:
Main menu > User and designations > Close accounts in use.
It will be a healthy sign, if the system does not allow you to go inside the
option. Immediately perform the requisite jobs and allow other users to login
after completion of job concerned.
1.
Day Begin:
a)
Switch on
UPS
b)
Switch on
power of Networking switch
c)
Switch on
Server
1.
Perform
Day Open procedure
DON’T ALLOW OTHER USERS TO LOGIN
Main Menu > Day open
2.
Take Day
begin Backup on Disk
Main Menu > Utilities > Backup
Click Filename> Select Drive > Select Folder
> Select filename and OK
3.
Take
print of System Voucher
Main Menu > Control Reports > System voucher
Reports
NOW YOU CAN ALLOW OTHER USERS TO LOGIN
-3-
2.
Day End
a) Pending must be nil, to see
Main Menu > General
> Pending jobs
b) See Transaction Status and tally cash with Cashier
Scroll
Main Menu > G.eneral > Transaction
Status
Also See for the message ‘DAY BOOK TALLIED’
c) Take before day end Backup on Disk and Tape
Main Menu > Utilities > Backup
Select Disk for Disk and Tape for backup on Tape
d) Print Cash book:
Main
menu > Reports > Day Book Reports > Cash Journal
e) Main Menu > Day End operations
Perform
day end by ticking _/ all the options.
During day end options for backup
( Disk, Tape, Sign Backup) don’t click FILENAME for changing the path of
backup. JUST CLICK OK.
3.
Day
End Reports:
Main Menu > Reports > Day End Reports
See that control balance report is printed daily
during Day End reports and if it is not part of your day end reports it can be
separately printed from Main Menu> Control reports> Control Balance
reports. But keep in mind to print
out this report daily after Day End is over.
In addition to mandatory day end reports print daily
Transfer Journal and ther requisite reports. Morning checking and checking of
computerized Cash book, Day Book, Transfer journal will be done as per
Instruction.
·
Remember
to take daily afternoon Disk backup before proceeding for lunch. It will save
your time if, restore is required.
Do’s All are
very important:
1.
Ensure
power supply to UPS & Power load on battery should be kept to the minimum
possible.
2.
See that
AKRUTI is on before Bancmate.
3.
First
start the server and then start the other nodes.
4.
Change
the password frequently, keep it a secret and always maintain your password in
ALPHA-NUMERIC in lower case
e.g abc123. Main menu>General>Change password
5.
Press
scroll-lock for writing in Hindi.
6.
Before
leaving the PC always log out properly from Bancmate.
-4-
7.
Always
start with DR when posting Vouchers in Transfer mode(except in case of renewal
of FDR) and complete the batch.
8.
Always select CR, Transfer when renewing FDRs.
9.
While
doing these four activities all the users must be logout:
1. Backup
2. Day open
3. Day End
4. Restore Backup
10.
Before
shutdown of PC, ensure that all the applications are closed
11.
Always
shutdown your PC through Start Menu>Shutdown option.
12.
Take
regular backups daily/monthly and preserve them off-site.
13.
Before
leaving the seat finish the running job e.g account open in one go or in single
stretch.
14.
Before
sending weekly, Revenue, HO extract check totals.
1.
Caps-Lock
should not remain in ON position.
2.
Never
come out of Bancmate through Close window option, it will lock the user.
3.
Never
disclose your password to others
4.
Do not
install any other package on your server/ nodes not permitted by bank.
5.
Do not
create two users for the one person.
6.
Do not
create any fictitious user.
7.
Do not
use floppies without scanning for virus.
8.
Do not
install any sort of games, entertainment on the system
9.
Do not
issue FDR to the debit of Suspense a/c, In case you receive FDR payable at your
branch. DR suspense a/c with the amt. of FDR and credit sundry billsa/c and
while making FDR give make from as ‘Sundry Bills’.
10.
Do not
delete the Bills entry in Authorisation> vouchers.
11.
Do not
pay the FDR by closing the a/c. Go to operations>voucher screen only.
12.
Do not
enter ‘ draft without advice’ and advice received thereafter in the same day
before authorization of the first entry
13.
Do not
reverse more than one TDS at one time:Go to operations>Fd>Tds reversal, Do
reversal for one receipt and Authorise>FD>TDS reversal .Now you can
reverse another entry otherwise Sundry TDS balances will be destroyed.
14.
Do
not allow any outsider to play with your computers.
All the branch incumbents are advised to go through
the circular and be guided accordingly.
GENERAL MANAGER